Booking, patient portals and public health information all run on your web estate. Maintena pairs round-the-clock AI monitoring with vetted Priority Pro Success Managers, real software specialists, to watch availability, security, certificates and change across every service line, and help your team act before a patient is ever turned away.
24/7 availability watch • PHI-aware by design • Accessibility folded in • One contract, one team
Patient services
Health system · 31 sites
Booking stayed up overnight
"Book an appointment" slowed for 4 minutes at 21:10, auto-classified and recovered. You were told, patients were not affected.
Alert · certificate
"Maternity page certificate expires in 7 days. Renew before patients see a warning."
24/7
Availability for patients
Live
CVE vulnerability scanning
One
Console for every service line
Real-time
Alerts on outages & change
Before a patient ever reaches a clinician, they book, log in and read online. When the estate is unwatched, that first step quietly fails, and no one hears about it until a patient does.
People look for care, book appointments and check information at 2am as often as 2pm. If the booking page or portal is down, a patient does not wait. They call somewhere else, or they go without.
A health estate is a prime target, and anything near patient information carries a duty of care and a heavy cost when it goes wrong. Certificates, exposure and vulnerabilities cannot be an afterthought.
Public health information has to be usable by everyone, including patients with disabilities. An inaccessible page is both a barrier to care and a compliance risk, repeated across every template.
A browser warning on a health domain reads as "something is wrong here." Patients hesitate to log in, book or share details, and trust in the whole organisation takes the hit.
Service lines, clinics, campaigns and legacy micro-sites, added over years by different teams. No single view of what is healthy, secure or quietly out of date.
Rightly, technical teams prioritise the systems that deliver care. The public web estate ends up watched by no one in particular, until something visible breaks in front of patients.
Maintena sits above the estate as a single, always-on oversight layer, watching every patient-facing site continuously and turning what it finds into clear, actionable answers.
24/7 reachability checks on booking, portals and key pages, with classified incidents and instant alerts, so a downed page is a notification in minutes, not a complaint the next morning.
Every site's exact plugin, theme and core versions checked against a live vulnerability database, with the real-world risk explained in plain English and prioritised for you.
Every certificate and domain across the estate watched in one place, with warnings well before a health domain ever shows a patient a browser warning.
Automatic captures across desktop, tablet and mobile flag defacement, injected content and broken layouts on patient-facing pages, before a patient sees them.
Monitoring surfaces speed and structural signals per page, while full accessibility and standards work is handled by a dedicated specialist on managed and enterprise engagements.
Clean, plain-English reports with the score, the trend and the actions taken. A record governance and audit can actually read, on a schedule you set.
A parent tries to book a morning appointment late in the evening. Long after the phone lines close, your website is still the front door to your service. Here is how the moment plays out, either way.
A parent opens your site to book a morning appointment for a sick child. The phone lines closed hours ago, so this is their only way in tonight.
The booking page is slow to load, shows a "Not Secure" warning, or simply will not open. To the parent, the whole service now looks closed, or worse, unsafe.
With Maintena, the alert is already in your inbox and your Priority Pro Success Manager can act tonight. Without it, the patient quietly goes elsewhere and you never hear about it.
Three ways to bring your whole estate under one accountable team, each run by vetted Priority Pro Success Managers. Engagements are bought by arrangement, so everything is scoped to you before you commit.
Up to 5 sites
For a single hospital, clinic group or provider running a focused estate of up to five patient-facing sites. A team of vetted Priority Pro Success Managers takes ownership, with everything listed here included as standard.
Everything included. No usage caps, no add-on invoices.
One predictable monthly fee, in place of a room full of vendors and retainers.
Everything in Tier One, at greater scale
Plus, for larger estates
Up to 20 sites
Our most-chosen engagement, for health systems running up to 20 sites across many service lines and clinics. The same Priority Pro coverage, scaled to a larger estate, with everything included.
Everything included. No usage caps, no add-on invoices.
21+ sites, bespoke
For larger provider networks and health systems beyond 20 sites. The same Priority Pro coverage, scoped and quoted around your governance, data residency and SLA requirements.
Priced to your estate. We build the proposal with you: one contract, one accountable team.
Everything in Tier Two, plus for bespoke estates
Cover a 20-site health estate on your own and the invoices arrive from every direction, each with its own add-ons. Here is the stack Maintena folds into one flat monthly fee.
Eight to ten vendors. Variable bills. No one accountable.
Maintenance specialists (3–4 FTE)
from $32,000/mo
Enough people to actually cover 20 sites
Hidden: Recruitment, plus cover for leave and churn
Security monitoring & response
from $3,800/mo
Enterprise scanning, plus someone to act on it
Hidden: Per-incident emergency callout fees
Uptime & performance monitoring
from $900/mo
Enterprise checks across every site
Hidden: Overage charges as sites and checks grow
SSL & domain management
from $400/mo
Certificates and renewals tracked by hand
Hidden: Emergency re-issue fees when one lapses
Accessibility auditing & remediation
from $3,000/mo
A duty of care: tooling plus remediation
Hidden: Per-page remediation billed on top
Analytics & BI dashboards
from $1,500/mo
Enterprise seats and setup
Hidden: Per-seat pricing that scales with your team
Change & defacement detection
from $600/mo
Separate tooling, rarely joined up
Hidden: Setup and integration fees
Content production
from $4,000/mo
Writers for service pages and updates
Hidden: Per-piece rates for anything extra
Custom builds & development
from $6,000/mo
Day-rate developers for new pages and fixes
Hidden: "Out of scope" changes billed hourly
Backups & storage
from $300/mo
Offsite backups you can actually restore
Hidden: Restore fees, right when you need them most
Vendor coordination
from $4,000/mo
Someone to manage 8–10 suppliers
Hidden: The finger-pointing when something breaks
Before a single add-on
and still no single accountable team
$56,000+ /mo
One team. One contract. Everything above, included.
Maintena folds that entire stack into one predictable fee from USD 14,990 a month, delivered by your vetted Priority Pro Success Managers. No overages, no emergency callout fees, and no vendor to chase.
Figures are illustrative market typicals for a 20-site health estate; your exact mix will vary. The point is the shape: many vendors and variable add-ons, versus one predictable fee and one accountable team.
Health estates are never one-size-fits-all. We build the engagement around your service lines, your governance and your data requirements: one contract, one accountable team.
Built for you if…
Whatever the size and shape of your estate, we will put together a tailored offering. No slides, just your service lines and how we would cover them.
Custom builds are a Maintena offering. Through Build with Purpose, the same team can design and build a patient-facing site or a booking portal from scratch, then hand it straight into monitored care with no gap.
Three engagements, all run by vetted Priority Pro Success Managers. Tier One covers up to 5 sites from USD 4,990 per month; Tier Two, our most-chosen, covers up to 20 sites from USD 14,990 per month; and Custom is scoped and quoted for provider networks beyond 20 sites. Every tier includes everything: unlimited requests, Pro-grade analytics and custom builds, with no usage caps. Engagements are bought by arrangement, so we agree the detail on a call before you commit, rather than through self-serve checkout.
No. A lightweight agent reads site health and metadata only, over a secure connection. It never touches patient records, portal data or the content of your pages. Change detection compares visual captures; it does not alter anything.
Automated monitoring surfaces speed and structural signals per page. Full accessibility and standards work is handled by a dedicated specialist on managed and enterprise engagements, scoped to your obligations and your duty of care.
Reachability checks run around the clock, with a re-check guard against false alarms. When an outage is confirmed you are alerted within minutes, and again when the site recovers, so booking and portals are never quietly down.
Yes, that is the point. Every connected site appears in one console with its own health score, owner and report, while central teams keep a portfolio-wide view across every service line and clinic.
Data residency and handling are part of what an enterprise engagement is scoped around. Tell us your requirements and the frameworks you work within, and we build the arrangement to match, in one written contract.
The opposite. Maintena is designed to replace firefighting with prevention: you are told what needs attention and what to do about it, and on managed and enterprise engagements a dedicated specialist does the work for you.
Tell us about your service lines and portals and we will come back with a tailored proposal: scoped to your estate, your governance and your duty of care.